Refund policy

We want you (and your pup!) to be happy with your Chloe’s Closet order.

Damaged, defective, or incorrect items: If your item arrives damaged, defective, or isn’t what you ordered, contact us within 7 days of delivery at ChloesClosetPets@gmail.com with a photo of the issue. We’ll send a replacement or issue a full refund — no need to ship anything back.

Wrong size or changed your mind: Because our items ship directly from our fulfillment partners, we’re unable to accept physical returns for sizing or preference issues. Please double check our size guide before ordering. If you have questions about sizing before you buy, reach out and we’re happy to help.

Order not received: If your order hasn’t arrived within 5 weeks of purchase, contact us and we’ll track it down or send a replacement.

Cancellations: Orders can be cancelled for a full refund within 24 hours of purchase, before they’re sent to our fulfillment partner. After that, we’re unable to cancel since the order is already in processing.

Refunds are issued to your original payment method within 5–10 business days once approved.